Box Office

The main box office is located at Gate A on the southwest corner of the arena. The Box Office sells tickets for USF Sun Dome and USF Athletics events only.

USF Athletics Events

Ticketing questions related to USF Athletic events may be directed to the USF Athletics Ticket Office at 1-800-GO-BULLS (462-8557) or USFathleticsticketoffice@admin.usf.edu.

Hours of Operation

SUMMER HOURS

Tuesday through Friday: 10:00 a.m. to 4:00 p.m

Box Office also operates with additional hours on most event days. Hours are subject to change.

For your convenience while visiting the Box Office during regular business hours, please use the parking spaces that are marked “30 Minute Parking.” These spaces are located near Gate A on the southwest corner of the arena. On event days, guests should follow signage and attendants’ directions for event parking.

Order Online

Order online at ticketmaster.com.

Charge by Phone

Call Ticketmaster at 1-800-745-3000. The Sun Dome Box Office is unable to process ticket orders over the phone.
Please be sure to notify the ticket seller of any special accommodations needed.

Payment Accepted

The Box Office accepts cash, MasterCard, Visa, Discover and American Express.

Accessible Seating

Guests with accessible needs are able to purchase tickets 24 hours a day at ticketmaster.com or Ticketmaster’s charge-by-phone system. Patrons needing visual or hearing impaired accommodations should contact the venue Box Office at (813) 974-3004 during normal business hours. Please inform the ticketing representative of any accommodations needed.

Guests are encouraged to contact the venue in advance with any questions regarding your visit to the USF Sun Dome.

Will Call Procedures

Will Call tickets may be picked up at the Box Office during regular business hours or at least 3 hours prior to the start of the event. Picture I.D., credit card used for purchase, and signature of the ticket buyer are required for pickup.

For your convenience while visiting the Box Office during regular business hours, please use the parking spaces that are marked “30 Minute Parking.” These spaces are located near Gate A on the southwest corner of the arena. On event days, guests should follow signage and attendants’ directions for event parking.

Group Tickets

There are various shows and events throughout the year that offer group discounts. The number that is considered a group varies on a show-by-show basis. If you are interested in purchasing group tickets for an event, contact the Box Office at (813) 974-3004.

Age Requirement

All individuals 24 months or older must possess a valid ticket for entry into the USF Sun Dome. Children under two (2) years old are admitted free of charge for most events, as long as they sit on a lap.

Please note that some events have varying age requirement s. Additional details will be posted on the event information page on www.sundomearena.com or ticketmaster.com or may be obtained by contacting the Box Office.

Event Onsales

For the official general public onsale for all USF Sun Dome concerts and events (excluding USF Athletic events), the order in which customers will be served will be determined through a process called Random Number Distribution (RND).
This process ensures that all parties present have the same chance of being first in line, thus eliminating the need to “camp out” for tickets and creates an orderly purchasing process. Once a starting number is determined, ticket sales will be processed starting at this number, and proceeding numerically until all customers are helped, or no tickets remain for the event in question.
• Random numbers will be distributed approximately 30 minutes prior to the designated onsale time. Random numbers will stop being handed once the drawing has begun. A random draw to determine the start of the lineup will take place approximately 15 minutes before the designated onsale time and the lineup will be re-organized with the new start number. After the first in line is determined, each remaining spot in line will follow numerically after the number which was drawn.
• No camping is allowed. Arrive no earlier than one (1) hour prior to designated onsale time.
• You must be 16 years of age or older and be able to complete a transaction to receive a random number.
• Every person who receives a number must line up separately to complete his/her transaction. Only one transaction per person will be permitted.
• Having a random number does not guarantee you will get event tickets, only your place in line.
• Random numbers are non-transferable.
• If you arrive after the RND has begun, please take your position in the "late line"; behind those with random numbers.
• Tickets will be sold on a best available basis; you cannot select a specific seat location. You may, however, select an alternate price level if available.
• Customers will be able to view a price map for the event prior to the onsale.
• You must remain orderly and pick up any trash prior to the designated onsale time.
• All policies, including ticket limits, will be strictly enforced.
• We reserve the right to refuse service to anyone who fails to abide by the policy listed above.
• Arena management, promoters, artists and Ticketmaster assume no responsibility for unforeseen technical problems or ticket availability.
 

Additional Information

There are no refunds and no exchanges on any ticket purchased for a USF Sun Dome concert, game or event. In the event that a show is canceled or rescheduled, please contact the original point of purchase.

Ticketmaster is the official ticketing service provider for the USF Sun Dome. The venue cannot confirm the validity of, or be responsible for, tickets that have not been purchased directly from the Box Office or Ticketmaster.

For additional information or questions, call the USF Sun Dome Box Office at (813) 974-3004*.
*Tickets cannot be purchased through this phone number.

Important Phone Numbers

  • USF Sun Dome Administration
    (813) 974-3111
  • Box Office
    (813) 974-3004
  • Ticketmaster Charge-By-Phone
    (800) 745-3000
  • Ticketmaster Customer Service
    (previously placed orders)
    (800) 653-8000
  • USF Athletics
    (800) GO-BULLS
  • USF Athletics Ticket Office
    800-462-8557
Close