USF SUN DOME A TO Z GUIDE

 

A

Accessible Parking

Disabled parking is located in all lots surrounding the arena. A disabled parking permit is  required for admittance into the disabled parking areas.

Accessible Seating

Disabled seating is located throughout the arena. Based on the event, there may be seats  available on the floor level, main concourse level, or the upper level. Before purchasing  tickets, please inform the ticket office of your need to sit in a disabled section.

Address

USF Sun Dome
4202 East Fowler Avenue
SUN 130
Tampa, FL 33620
www.sundomearena.com

Airports

The Tampa International Airport is about 17 miles from the USF Sun Dome.
Tampa International Airport
4424 N West Shore Blvd.
Tampa, FL 33614-7633
www.tampaairport.com

Aisle Courtesy

For the safety of all our guests, standing or sitting in the aisle is not permitted. Please be  aware of your surroundings and be courteous to those around you.

Alcohol Service Management/Policy

All alcohol purchases must be made with a valid state issued driver’s license. You must  be 21 years of age and will be asked to present a valid ID. Guests are not permitted to  bring in any outside alcoholic beverages, nor are they permitted to leave the building with  alcohol purchased inside the USF Sun Dome. The USF Sun Dome reserves the right to refuse admittance.

ARAMARK

International food service giant, ARAMARK offers fine catering services and delicious concessions at nine unique stands inside the arena concourse and the Arena Club.  ARAMARK is the exclusive food and beverage provider of the USF Sun Dome. 

Assisted Walkers

A guest with an assisted walker may fold it up and store it by their seat as long as it does  not block the aisles.

Assistive Listening Devices

For guests that need audio assistance, please stop by the Guest Services desk located in  the Gate A lobby to receive a device. You will need to provide a valid photo ID which  will be kept by our staff until the device is returned at the end of the event.

ATMs

ATMs are located on the concourse level of Gate A and Gate D as well as outside the Gate A Entrance.


B

Baby-Changing Stations

Baby-changing stations are available in all restrooms and family restrooms.

Backstage Passes

Backstage passes are not available for purchase.

Bag Searches

All bags that are permitted inside the arena will be subject to a search by our Sentry  Security. Guests with prohibited items will be asked to return to their vehicle prior to  entering the arena.

Banners and Signs

Signs are allowed however, the sign must not be offensive in any manner or oversized. The USF Sun Dome reserves the right to deny use of any sign at any time if it contributes to less enjoyment of another patron.  This policy is subject to change pending tour request.

Basketball Game Dates and Times

Please refer to one of the links below
http://www.sundomearena.com/teams/detail/usf-mens-basketball
http://www.sundomearena.com/teams/detail/usf-womens-basketball

Basketball Game Length

There are (2) 20 minute halves. On average a game last approximately 2 hours.

Bicycle Parking

There is bicycle parking available outside, in front of all gates.

Binoculars

Binoculars are permitted.

Bottles and Containers

Guests are not permitted to bring outside bottles or containers inside the USF Sun Dome.

Box Office

The main box office is located at Gate A. The box office sells tickets for USF Sun Dome  and USF Athletics. The hours of operation are Wednesday through Friday: 10:00a.m. to 4:00p.m.

Broken Seats

If your seat is broken, please contact your nearest usher or report to the Guest Services  desk located in Gate A.


C

Camera Policy

Small non- professional cameras are allowed in the building for most events. Professional cameras can be classified as any camera with a detachable lens.  Policy is subject to change per tour request.

Cancelled/Postponed Events

In the rare event that an event must be cancelled or postponed, please visit the USF Sun Dome website at www.SunDomeArena.com for the most up to date information regarding your tickets.

Charities

The USF Sun Dome plans at least one (1) charitable event each quarter. Past partnerships include: Canned Food Drive and Clothing Drive with Metropolitan Ministries, helped out at Big Cat Rescue, donated tickets and a meet & greet to Children’s Dream Fund, donating toys to Shriners Hospital, helped out at the Humane Society of Pinellas, and raised funds to support charities by auctioning off autographed memorabilia (Foundations Include: The Tyler Robinson Foundation, Invisible Children, United Ways of Colorado Flood Recovery Fund, and Meals on Wheels of Tampa).

Interested in getting involved? Please email [email protected] 

Child’s Ticket Policy

All children under the age of two (2) years old are admitted free of charge for all events  as long as they sit on a lap. The age limit is subject to change based on the show promoter  request.

Coat Check

There is no coat check at the USF Sun Dome.

Concessions

See “Aramark”

Credit Card Policy

The USF Sun Dome ticket office accepts Visa, MasterCard, Discover and American Express.
The USF Sun Dome Concessions stands accept Visa, MasterCard and American Express.  USF Dining Dollars are also accepted at the Gate D stand and West Stand.

 

D

Directions to USF Sun Dome
   From St. Petersburg/Clearwater

Take 275 North to Fowler Avenue in North Tampa. Exit right at Fowler and  proceed 3 miles to main campus entrance on north side of Fowler. Turn left into main  entrance. To proceed to all athletic facilities, take the first right, once inside the main  campus, on Alumni Drive. Sun Dome and baseball field are immediately ahead on  Alumni Drive. Soccer, Softball and Tennis facilities are all north of the Sun Dome.

     From Sarasota and All Points South

Take 75 North to Fowler Avenue exit, which is the first exit north of I-4. Veer left off of  Fowler exit and proceed three miles to Bull Run (Sun Dome marquee). Turn north (right)  on Bull Run and Sun Dome and baseball field are immediately ahead. All other facilities  are due north.

     From All Points North

Take 75 South to Fowler Avenue exit. Veer right to Fowler and proceed three miles to  Bull Run (Sun Dome marquee). Turn north (right) on Bull Run and Sun Dome and  baseball field are immediately ahead. All other facilities are due north.

Distribution of Materials

The USF Sun Dome does not allow unauthorized distribution of material. If you have interest in marketing and advertising opportunities contact [email protected]

Door Opening Times

Door opening times may vary depending on the type of event. Please check our website  or call for door times.

Dress Code

The USF Sun Dome asks all guests to be dressed appropriately for all events.

Drop-Off and Pick-Up Points

The drop-off and pick-up point is outside of Gate B entrance at the corner of Bull Run  Drive.


E

Elevator

The guest elevator is located inside Gate D Lobby.  Typically, this elevator is reserved for guests who are mobility challenged.

Emergency Evacuation

In the event of an emergency, the USF Sun Dome staff will provide instructions and  direct guests to the nearest emergency exit. Please follow the instructions of the staff and  proceed in a calm and safe manner. Guests should use stairwells only to evacuate.

Entrance

Generally, entrance is allowed into the building an hour to an hour and a half prior to an  event.

Exclusive Opportunities

Sign up for our SD VIP Pass to receive EXCLUSIVE information regarding upcoming events held at the USF Sun Dome, including “first to know” event announcements, exclusive pre-sales opportunities, and special offers.


F

Family Restrooms

For your convenience the USF Sun Dome has (4) four family restrooms. They include all  your standard toiletries and include a baby-changing table.

Fan Comments

Please feel free to send an email to [email protected] or fill out a feedback form  at Guest Services located in the Gate A lobby.

First Aid

In case of an emergency, we have a first aid room located near the Gate A lobby and it is serviced by members of the Tampa Fire Department.

Food and Beverages Brought to USF Sun Dome

Guests may not bring food and/or beverages into the USF Sun Dome. Guests may  dispose of the unauthorized items prior to entering the facility. Guests with specific  dietary needs due to medical conditions or religious requirements should call 813-974-3111 or email [email protected]


G

General Admission

General Admission allows you to sit anywhere within the general admission area on a  first come first serve basis. Under no circumstances are you allowed to save seats for  guests that are not immediately present.

Group Tickets

The Sun Dome maintains a full-service group sales department that provides personal, one-on-one coordination of event outings for community and corporate groups for the teams and other sporting events as well as annual touring shows or concerts. Group offers are available on an event-to-event basis. Contact our Group Sales Department for information at 813-974-8916 or [email protected]

Guest Services

Guest Services is located on the main concourse in Gate A. Guest Services  Representatives are available to assist you with any needs on event days.


H

Hosting an Event

If you are interested in hosting an event at the USF Sun Dome, please contact us at [email protected] and an Event Manager will be in contact with you to discuss the possibilities of hosting your event.

How You Doin’? (HYD) Program

Spectra Venue Management's How You Doin’? program is a customer service philosophy and catch phrase based off the simple question of “How You Doin’?”. Whenever you encounter a USF Sun Dome employee they will greet you with "How You Doin'?" and a big smile. It's all part of its parent company, Comcast-Spectacor’s HYD Customer Service Initiative.


I

Inclement Weather Policy

If a USF Sun Dome event is postponed or cancelled due to inclement weather, please  visit our website or call the ticket office.

Interpretive Services

If you are in need of interpretive services for an event please call 813-974-3111 or email [email protected]

Intoxicated Guests

The USF Sun Dome reserves the right to deny entry to any guest that appears to be under  the influence of drugs and/or alcohol. An intoxicated guest may also be ejected from the  venue if they are showing signs of impairment.

 

J

Job Opportunities

All part time and full time job opportunities are posted online.
  http://www.sundomearena.com/arena-info/employment


K


L

Loge Suites

The loge suites offer comfortable seating on the south side of the building. There are 10  loge suites for a total of 58 great seats in the lower level. Loge suites are semi private and  a great space to enjoy all Sun Dome events! If you are interested in renting one of our  premium loge suites please email [email protected] to inquire. The Marketing and  Premium Services Department will contact you about bringing you and your friends and  family to the Sun Dome in style for the next great event you wish to attend!

Lost and Found

Lost and found is located in the Gate A lobby at the Guest Services Stand. See any staff  member for assistance. You can also call the main office at 813-974-3111.

Lost or Missing Individual

Contact your closest Guest Services Representative or visit Guest Services in the Gate A  lobby.

Lost or Stolen Tickets

If you have lost your tickets or reported them stolen, please return to the point of  purchase for assistance.


M

Mascot

The mascot for the University of South Florida, is “Rocky D. Bull”.  Shortly after the University's inception in 1956, a contest was held that would determine the University's mascot.  The Golden Brahman was ultimately selected and unveiled as the mascot on November 17, 1962.

The USF athletics teams were known as the Golden Brahmans until the earlier 1980s, when the name was simplified to the Bulls.

Media Access

All media credential requests for arena concerts and shows should be directed to our Director of Marketing, Allison Dobin, at [email protected] In your request, please make sure to list your name, publication, and contact information.

Medical Emergencies

Tampa Fire Rescue will be present for all events and can assist and treat most medical  issues. If there is a need for transport, that will be coordinated by Tampa Fire Rescue as  well.

Merchandise

The Team Store, operated by Barnes and Noble, is located at Gate A for Athletic Events and Commencements.  Oui Vend handles special events and concerts with locations at Gate A & on the Floor as needed.


N


O

Operations

See “Spectra Venue Management”

Outside Vending

The selling or sampling of merchandise, food, beverage, tickets or other items on the  property without written authorization by USF Sun Dome management is strictly  prohibited.

Oversized Vehicles Parking

Oversized vehicle parking varies per show. Please contact [email protected] for more information.

 

P

 
Parking

Any parking related questions can be directed toward [email protected]

Pay Phones

There are no pay phones inside or outside the USF Sun Dome.

Phone Numbers

Please click here (link to: http://www.sundomearena.com/arena-info/contact-us) for a list  of our contact information.

Premium Seating

Please see “Loge Suites”

Prohibited Items

To help ensure your safety, the USF Sun Dome has strict security measures designed to help all guests have a safe and enjoyable experience while attending an event at the USF Sun Dome.  We apologize for any inconvenience this may cause.  Your Safety is always our first concern.

The Following items are not permitted at USF Sun Dome Events:

  • Cameras meeting designated event standards will be permitted
  • Weapons of any kind
  • Pepper Spray or Mace
  • Wallet chains
  • Can’s, Bottles & Glass
  • Long Chains/Sharp Spikes
  • Large Bags
  • Laser Pointers
  • Food, Drinks & Alcohol
  • Air Horns/Noise Makers
  • Offensive Banners/Posters
  • Sticks or Poles of any kind
  • Controlled Substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Coolers
  • Wrapped gifts
  • Skateboards
Public Telephones

The USF Sun Dome does not have any public telephones.

Purchasing Tickets

The USF Sun Dome Box Office is open Wednesday through Friday, 10:00a.m. to 4:00p.m. The  Box Office accepts VISA, American Express, MasterCard, Discover and cash for Sun Dome and USF Athletic events only. If you wish to purchase tickets to an event, you may  do so in person at the USF Sun Dome Box Office, online at www.ticketmaster.com, charge by phone at (800) 745- 3000.


Q

Questions, Comments and Complaints

Please direct any questions, comments or complaints to [email protected] 

 

R

Recycling

Recycling bins are located throughout the USF Sun Dome and can be found on the concourse, lobbies and hospitality spaces.

Environmental sustainability is becoming more and more important in the lives of every human being and the operation of every business. Comcast-Spectacor and Spectra are committed to raising awareness and taking action to make its facilities throughout the world more environmentally friendly with a company-wide, comprehensive campaign called "Step Up."

At every Spectra-managed venue, the company is dedicated to reducing its environmental impact by saving energy, reducing, reusing, and recycling.

Re-Entry Policy

The USF Sun Dome has a no re-entry policy. For emergencies and special exceptions  please visit Guest Services located in the Gate A lobby.

Refunds or Exchanges

Refunds for most postponed or canceled events are available at point of purchase.

Removal Policy

The USF Sun Dome reserves the right to remove any guest that is deemed disruptive
and/or abusive to other guests, staff and players.

Reporting USF Sun Dome Issues

Please notify any Guest Services staff member or visit the Guest Services desk located in the Gate A Lobby.

Restrooms

Men’s and Womens restrooms are located in all 4 quadrants of the main concourse.  Also, there are restrooms located in all hospitality areas.

 

S

Schedule of Events

Please click here (link to: http://www.sundomearena.com/events) for a full schedule of our events at the USF Sun Dome.

SD VIP Pass

Sign up for our SD VIP Pass to receive EXCLUSIVE information regarding upcoming events held at the USF Sun Dome, including “first to know” event announcements, exclusive pre-sales opportunities, and special offers.

Searches

The USF Sun Dome will utilize a variety of different search techniques depending on the event for your safety.  Please cooperate with our Sentry Security personnel and this will be a smooth process.  We hope you have a safe and enjoyable experience while visiting the USF Sun Dome.

Security

Sentry Event Services handles the security at the USF Sun Dome.  We are committed to providing a safe and enjoyable experience for our guests.  If you have any questions, please contact the nearest Sun Dome representative or visit Guest Services located inside the Gate A lobby.

Service Animals

All service animals are allowed within the facility. Please have your animal clearly marked upon arrival. Guest Services Staff will assist with seating.

Smoking Policy

Smoking, tobacco use, and use of related products, including e-cigarettes, is prohibited on all University of South Florida Tampa Campus property, including the USF Sun Dome.

Social Media

Check us out on on these social media sites!
Facebook: www.facebook.com/usfsundomearena
Twitter: www.twitter.com/USF_SunDome
Instagram: www.instagram.com/usfsundome

Spectra by Comcast Spectacor

Spectra by Comcast Spectacor is the expert in hosting and entertainment, partnering with over 300 clients at 400 global properties to create memorable experiences for millions of visitors every year. Spectra’s expertise is embodied within three main divisions: Venue Management (formerly Global Spectrum), Food Services & Hospitality (formerly Ovations Food Services), and Ticketing & Fan Engagement (formerly Paciolan). Learn more at SpectraExperiences.com.

Comcast Spectacor is part of Comcast Corporation, a Fortune 50 media and technology company that operates Comcast Cable and NBCUniversal. Headquartered in Philadelphia, Pa., Comcast Spectacor also owns and operates the National Hockey League’s Philadelphia Flyers and the Wells Fargo Center venue. Visit us at ComcastSpectacor.com, PhiladelphiaFlyers.com and WellsFargoCenterPhilly.com for more information.

Spectra Venue Management

Spectra’s Venue Management division is the industry leader across a full range of services that impact the bottom-line success of public assembly venues, including marketing and sales, corporate partnerships, event booking, ticket services and box office management, customer service, operations and engineering, and finance and administration.

Standing

Standing on seats or in aisles is not permitted in the USF Sun Dome. We ask that you are  courteous to everyone around you.

Strollers

We do not encourage the use of strollers in the USF Sun Dome. However, we understand  the need for them. Strollers that can be folded and placed under your seat are preferred. If  they are too large or cannot be folded, guests must leave them in their vehicle.


T

Tailgating

Tailgating is not permitted.

Taxis

Please see any Guest Services staff to call for a taxi.

Team Store

The Team Store is located in the Gate A lobby. Athletic merchandise and other fan  favorites can be purchased there.

Ticketing Procedures

The USF Sun Dome uses bar code scanning for ticket admissions. As a result, guests should purchase tickets through the USF Sun Dome Box Office located at Gate A, a Ticketmaster retail location, Ticketmaster by phone or Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Exchange Policy

No refunds or exchanges unless a USF Sun Dome event is postponed or canceled. If your tickets are lost, stolen, damaged or destroyed please contact Ticketmaster’s customer service line at 800.653.8000.

Ticketmaster Fees

Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster retail outlets are subject to a Ticketmaster facility fee, convenience and facility fee.

Ticketmaster Phone Numbers

Ticketmaster: 800.745.3000
Ticketmaster Customer Service: 800.653.8000

Ticket Scalping

Florida Law prohibits the reselling of tickets on USF Sun Dome Property.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are  attending. You may be asked to present your ticket stub to verify your seat location.


U

Umbrellas

Umbrellas are permitted in the USF Sun Dome. They must be closed and placed under  your seat.


V

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in the USF Sun Dome unless  otherwise stated for a specific event.

Volleyball Game Dates and Times

Please refer to the following link:
http://www.sundomearena.com/teams/detail/usf-womens-volleyball

 

W

Weapons

No weapons of any kind are permitted in the USF Sun Dome. Licensed law enforcement  officials attending the event as a guest are prohibited from carrying weapons.

Website

The USF Sun Dome website is www.sundomearena.com.

Wheelchairs

The USF Sun Dome does not provide wheel chairs for personal use. If you do not want to use your personal chair, we recommend leaving the chair at home or in your vehicle or you can purchase accessible seating by contacting the USF Sun Dome box office.

Will Call

Will Call is located outside of Gate A and is open Wednesday through Friday: 10:00a.m. to  4:00p.m. Time varies on event days. Please be prepared with a photo I.D. when picking up tickets.

 

X


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Z

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