Frequently Asked Questions

The USF Sun Dome Box Office is open Monday through Friday, 9 a.m. to 5 p.m. The Box Office accepts VISA, American Express, MasterCard, Discover and cash for Sun Dome and USF Athletic events only. If you wish to purchase tickets to an event, you may do so in person at the USF Sun Dome Box Office, online at www.ticketmaster.com, charge by phone at (800) 745- 3000, or at any Ticketmaster outlet, including most Walmart stores.

Please call the box office at (813) 974-3004 with any questions.
ALL TICKETS ARE SUBJECT TO A CONVENIENCE CHARGE.
 

If you have lost your tickets or reported them stolen, please return to the point of purchase for assistance. If the tickets were purchased through Ticketmaster, please contact Ticketmaster customer service at 800-653-8000.

Refunds for most postponed or canceled events are available at point of purchase.

Re-entry is not permitted for any ticketed event. All exits are final.

Backstage passes are not available for purchase.

General admission seating means you are allowed to sit anywhere within the general admission seating area on a first come first serve basis. Under no circumstance are you allowed to save seats for guests that are not immediately present.

Parking

Disabled parking is located in all lots surrounding the arena. A disabled parking permit is required for admittance into the disabled parking areas. Please have proper identification showing to eliminate parking difficulties and long waiting.

Seating

Disabled seating is located throughout the arena. There are seats on the main concourse level as well as seats on the upper level. Any companions attending an event can sit with a disabled patron. For ticketed events, each seat must be purchased.

For most non- ticketed events, accessible seating is available on a first come first serve basis for guests with a disability. Due to limited capacity on the concourse level, patrons with disabilities may be asked to sit in the upper level Accessible Seating Areas once the concourse level ADA seating is filled. To the extent space permits, One (1) companion accompanying a person with a disability may use the Accessible Seating areas; however, no additional seats may be saved or reserved for additional family or companions to ensure enough accessible seating for individuals with disabilities.  

Before purchasing tickets, please inform the box office of your need to sit in a disabled section. If you are injured after you have already purchased tickets, please contact the point of purchase so we can accommodate you to the best of our abilities. 

Generally, entrance is allowed into the building an hour to an hour and half prior to an event.

We do not encourage the use of strollers during an event however; we understand the need for them. Strollers that can be folded and placed under your seat are preferred, but if they cannot be folded or too large, patrons must leave the stroller in their vehicle.

Parking is available in various lots around the USF Sun Dome including disabled parking. The parking fee for most events is $10. Oversized vehicles will be charged per space used.

See Directions and Parking

Small non- professional cameras are allowed in the building for most events. Professional cameras can be classified as any camera with a detachable lens. For further information on event day, please call the USF Sun Dome at 813-974-3111.

Signs are allowed however, the sign must not be offensive in any manner or oversized. The USF Sun Dome reserves the right to deny use of any sign at any time if it contributes to less enjoyment of another patron.

Outside food and drink are not allowed within the USF Sun Dome.

Concession stands are located along the concourse and in select areas within the arena’s interior. Restrooms are also located along the concourse as well as select lobbies.

TBD

Lost and found is located at Gate A lobby at the Guest Services Stand. See any staff member for assistance. You can also call the main office at 813-974-3111.

The elevator is located inside of Gate D lobby which is on the Northwest side of the building.

TBD

For rental information, please contact the Sun Dome receptionist at 813-974-3111.

The Sun Dome is capable of meeting many of your event needs with a variety of areas for rent. For further information, please contact the USF Sun Dome receptionist at 813-974-3111.

Yes, there is a gift shop in the Gate A lobby. Athletic merchandise and other fan favorites can be purchased there.